LimoUSA Privacy Statement
Scope & Application LimoUSA highly values the privacy of its customers. This Policy defines the information we collect and how it is utilized to enhance the Services and improve the overall customer experience. It applies to individuals worldwide who utilize the Services to request limousine and party bus transportation (“Users”). However, this Policy does not apply to information collected from or about partner transportation companies or any other individuals or entities contracted with LimoUSA to provide vehicles or transportation services (“Suppliers”). If you interact with the Services as both a User and a Supplier, this Policy applies solely to your use as a User.
What information does LimoUSA collect?
As you use our websites, services, and engage with customer support, LimoUSA may collect data, including personal information. Examples of personal information we may collect include names, addresses, email addresses, phone numbers, postal addresses, payment methods, IP addresses, service notes, and any other information you voluntarily provide. We may also collect non-personally identifiable information related to you.
We collect such data for various purposes, including but not limited to processing transactions, providing information about your transactions, enabling the use of web tools, offering information about additional services, delivering customer service, and responding to inquiries. We may also collect and use this data to comply with legal and regulatory requirements, as well as for benchmarking and analysis.
To provide services and improve our websites, LimoUSA may engage the services of third-party providers and vendors. These third parties may need to collect information about you in order to fulfill their services to LimoUSA or vice versa. By utilizing the Services and associated electronic tools and technologies, we may collect information from the following categories:
We collect details about your use of our Services, including the type of service requested, date and time of service, Supplier utilized, amount charged, distance traveled, pickup and drop-off locations, promo codes used, and other transaction-related information. Usage and Preference Information: We gather information about how you interact with our Services, including expressed preferences and chosen settings. This may be done using cookies, pixel tags, and similar technologies that create and maintain unique identifiers. Device Information: We may collect information about your device, such as hardware model, operating system, version, and mobile network details. Call and SMS Data: Our Services facilitate communication between Users and Suppliers. To enable this, we may receive call data, including call or SMS timestamps, phone numbers of the parties involved, and SMS content. Log Information: We collect server logs when you engage with the Services. This includes device IP
addresses, access dates and times, viewed app features or pages, app crashes, browser type, and the third-party site or service you accessed prior to interacting with our Services.
Use of Information We utilize the information we collect about you to:
- Provide, maintain, and enhance our Services: This includes facilitating payments, sending receipts, delivering requested products and services, developing new features, offering customer support to Users and Suppliers, authenticating users, and sending updates and administrative messages.
- Perform internal operations: We use the data for fraud prevention, troubleshooting software issues, conducting data analysis and research, and monitoring usage and activity trends.
- Enable communication: We facilitate communications between you and Suppliers, providing estimated times of arrival (ETAs) and allowing you to communicate with your contacts through certain features like referrals, invites, or ETA sharing.
- Send relevant communications: We may send you information we believe will be of interest to you, including details about products, services, promotions, news, and events related to LimoUSA and other companies, in compliance with applicable laws. We may also process contest, sweepstakes, or other promotion entries and fulfill related awards.
- Personalize and improve the Services: We use the data to provide or recommend features, content, social connections, referrals, and advertisements that enhance your experience.
How is my information saved and protected?
While we implement safeguards to protect your information, please note that the Internet is not entirely secure, and we cannot guarantee that unauthorized access, use, or disclosure of your information will not occur. Therefore, to the fullest extent permitted by law, LimoUSA and its Suppliers disclaim responsibility for any damages or liabilities arising from such incidents. Despite our best efforts, the confidentiality of communications or materials transmitted to or from us cannot be guaranteed. Consequently, neither LimoUSA nor its Suppliers are liable for the security of information transmitted to or from you.
Given the nature of transportation and logistics services, where multiple parties are involved in serving you, complete confidentiality of information displayed on shipments or packages or information required for service arrangements cannot be maintained.
Sharing of Information
We may share the information we collect about you as described in this Policy, including:
- Through Our Services:
- With affiliated Suppliers, including those with affiliated websites, platforms, applications, services, and portals under the common ownership or control of LimoUSA, to facilitate the requested Services. This may include sharing your name, pickup and drop-off locations.
- With third parties to fulfill a service you requested through a partnership or promotional offering.
- With the general public if you post content in public forums accessible by the public, such as blog comments or social media posts.
- With third parties you authorize us to share information with, such as other apps or websites that integrate with our API or Services, or those with an API or Service that integrates with us.
- Other Important Sharing:
- With LimoUSA subsidiaries and affiliated entities that provide services or process data on our behalf, or for data centralization and logistics purposes.
- With vendors, consultants, marketing partners, and other service providers who require access to such information to perform work on our behalf.
- In response to a valid request by a competent authority if we believe disclosure is necessary to comply with applicable laws, regulations, or legal processes.
- With law enforcement officials, government authorities, or third parties if we believe your actions violate our User agreements, Terms of Service, or policies or to protect the rights and property of LimoUSA or others.
- In connection with or during negotiations of any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or part of our business by another company.
- With your consent, when explicitly notified.
- In aggregated and/or anonymized form that cannot reasonably identify
Social Sharing Features Our Services may include social sharing features and related tools that allow you to share your actions on our Services with other apps, sites, or media, and vice versa. These features also enable you to rate the Services. By using these features, you may share information with your friends or the public, depending on your established settings with the respective social sharing service. Please refer to the privacy policies of these social sharing services to understand how they handle the data you provide or share through them. Any materials or comments you post through such services are considered public, and LimoUSA assumes no liability for the accuracy of such materials, ratings, communications, or comments. We are not obligated to update, monitor, or correct such materials or comments, and we disclaim any liability arising from such communications under copyright, libel, privacy, obscenity, or other laws. LimoUSA reserves the right to delete any materials or comments at its sole discretion.
Analytics and Advertising Services Provided by Others We may engage third-party entities to provide audience measurement and analytics services, deliver advertisements on our behalf across the Internet, and track and report on the performance of these ads. These entities may employ cookies, web beacons, software development kits (SDKs), and other technologies to identify your device when you use our Services and visit other online sites and services.
When you use our website or services, you may encounter links to third-party websites, services, and applications. Please note that LimoUSA is not responsible for any personal information collected through these external means. The collection and usage of information on such third-party websites are governed by their respective privacy policies and other policies. Any interactions you have with these websites, services, or applications are beyond the control of LimoUSA. When you post information through these services, their privacy and cookie policies directly apply. We encourage you to read the privacy and security policies of any external websites you visit.
Will LimoUSA use this information to send me promotional materials?
Registered users and existing customers may receive newsletters and promotional materials via email. Opt-out instructions are provided in every email for you to unsubscribe from future emails. Additionally, we periodically send print materials to existing customers. If you wish to opt out of these print mailings, please contact your LimoUSA representative.
Your California Privacy Rights
If you are a California resident, you have the right under California Civil Code Section 1798.83 to request information about the disclosure of your personal information to third parties for their direct marketing purposes. This includes a description of the categories of personal information disclosed. To request such information, please email your inquiry to info@LimoUSA.com.
Cookies and Other Identification Technologies Types of Cookies We Use
In providing the Services, we may utilize various types of cookies, as detailed below:
- Authentication Cookies: These cookies inform us when you are logged in, allowing us to provide you with the appropriate experience and features, such as access to your account information, trip history, and account settings editing.
- Security and Site Integrity Cookies: These cookies support or enable security features that help safeguard LimoUSA and your account. For instance, they allow us to remember your login status in secure areas and protect your account from unauthorized access.
- Localization: Localization cookies help us provide a personalized experience by storing information that enables the site to be displayed in your preferred language.
- Site Features and Services: These cookies provide functionality that helps us deliver products and services. For example, cookies pre-fill fields to simplify the login process. They also enable social plugins and other customized content and experiences, such as personalized suggestions.
- Analytics and Research: These cookies help us understand, improve, and research our products and services. They track your interaction with the LimoUSA website and related
You have the right to choose whether to accept or decline cookies. However, please note that cookies are essential for the proper functioning of our Services. If you choose to reject or remove cookies, it may affect the availability and functionality of the Services. Most web browsers are set to accept cookies by default. You can usually configure your browser settings to remove or reject browser cookies. Please refer to your browser’s instructions, usually found in the “Help” or “Preferences” menu, for guidance on how to adjust these settings. Some third-party providers also offer direct opt-out links for refusing their cookies. However, removing or rejecting browser cookies may not affect third-party flash cookies, which can still be used by us or our partners in connection with the Services.
Use of Information from Individuals Under 18 Years of Age
Changes to the Policy
We reserve the right to modify this Policy at any time. If significant changes are made to the way we handle your personal information or to the Policy itself, we will provide notice through the Services or other means, such as email. Your continued use of the Services after such notice constitutes your consent to the updated Policy. We recommend reviewing the Policy periodically to stay informed about our privacy practices.